At Little London Estates, we maintain the highest professional standards by conforming to the guidelines set by the industry's leading bodies, including The Property Ombudsman. As well as being a member of The Property Ombudsman for Lettings, we are also a Propertymark Protected firm through our membership of The Association of Residential Letting Agents (ARLA).
This level of regulation ensures that we are answerable for our actions, and that you can be confident that you are working with a respectable and reputable business, with your interests at heart.
As a Propertymark Protected firm, we are governed by the Principles of Professional Conduct that provide a framework of ethical and professional standards that exceed any current legislation.
All client and tenant monies are kept in a designated client bank account and are protected by the Propertymark Client Money Protection scheme, thus ensuring protection from the misappropriation of money belonging to a landlord or tenant.
We recognise that landlords and tenants often make decisions based on cost but it is important to ensure that your agent is signed up to a recognised regulatory body, and whether or not they are covered by a client money protection scheme.
All agents publicising the Propertymark protected logo maintain and operate separate designated client accounts where your money is held completely separate from the operating funds of the firm. If the agent you are using cannot provide you with the assurance of knowing they are covered by a client money protection scheme the question you need to ask is why not?
We have full Professional Indemnity Insurance which covers us for loss or damage to the landlord and/or tenant caused by human error or negligence on the part of our staff or management which results in a claim for compensation for financial loss or damage relating to the tenancy.
As well as all of the above regulation and support, we also have immediate access to expert legal advice if it is ever needed and this advice is passed onto our landlords free of charge.
At Little London Estates, we constantly monitor new legislation and ensure that our procedures comply with the latest regulations.